CALL CENTRES

Closely aligned to Jeff's groan about Automated Call Handling Systems - Call Centres are a real pain.

When you eventually get to a human being it is usually in a call centre in some far off foriegn land. The operator, God Bless them, has very little grasp of English and will answer your query from a script. If your query is one that is not on the script then you (and they) are completely lost.

I am not having a go at the operators, honest, their grasp of English is far better then my grasp of their language - it is the mother organisations that locate their call centres in the cheapest labour market. Don't they realise the frustration that we have calling a call centre to try and explain our problems, and the frustration the operator must have trying to understand the various English accents and solve the problem.

Come on those companies that use call centres - think of the needs of your customers before you think of the excess profits.

PROFITS WILL REDUCE IF WE DECIDE NOT TO BUY YOUR PRODUCT BECAUSE THE AFTER SALES SUPPORT IS POOR!